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Free Web-based support including our
Online Manuals and the most frequently asked questions is available free to
all users. Additionally, email technical support is provided
free of charge for 90 days from the date of your software purchase. If you would
like to receive product upgrade protection and ongoing technical support after the
90-day complimentary period, or if you prefer live phone-based technical support,
Derivicom offers the following programs to aid in your professional development
and help you get the most out of your investment.
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Subscription Support Program |
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This all-inclusive maintenance and support program includes free product upgrades
and live technical support for a 12-month period and may be purchased via our
Online Store.
For further assistance, please contact our
Sales Team at 1-708-848-2660.
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Per-Incicent Support |
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Per incident support is available for customers who own individual products.
If you prefer to receive technical support on a per incident basis, Derivicom offers
a fixed rate of $50 per support issue.
An incident is a single support issue and the reasonable effort needed to resolve it.
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| Copyright ©2002 Derivicom Inc. |
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Support Programs
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